Partner Co-prospertity

In the after-sales service, quality, and safety of products, we seek total satisfaction and recognition of both customers and users. In employee human rights, integrity and ethics, and environmental protection, we further request for the development of a sustainable partnership with ESG interdependency with the supply chain.

Goals

Achieved

On-going

Issue	Goal	2022~2023 Target
Customer Service	Customer satisfaction increases one point annually (compared to the target set in the previous year) There were no incidents related to customer infringement or information leakage Closure rate for customer complaints reach 100%	Customer satisfaction > 83 points
		There were no incidents related to customer infringement or information leakage
		Closure rate for customer complaints reach 100%
Procurement Practices	Local Procurement > 65% 100% of the suppliers comply with conflict-free procurement	Local Procurement > 65%
Procurement Practices		100% of the suppliers comply with conflict-free procurement
Supplier Evaluation and Communication	Publish Fitipower’s Supplier Code of Conduct 100% of the suppliers implement RBA SAQ, with results included in procurement considerations	Implementation of Sustainable Assessment in Supplier Evaluation Process
		100% of the new suppliers implement RBA SAQ; implemented when the agreement with existing suppliers is renewed
		100% of the new suppliers sign the Sustainability Commitment signed when the agreement with existing suppliers is renewed

Fitipower Product Value Chain

Customer Service

Procurement Practices

In 2022, we worked with 254 suppliers, among which 72 were new suppliers. The total procurement amount was about NT$8.3 billion, wherein $5.8 billion were spent on local procurement, occupying 70% of the total amount.

Responsible Minerals Sourcing

47 suppliers were investigated in 2022. The collection rate was 100%. According to the result of the investigation, all of the suppliers used 3TG minerals from RMI-certified smelters. There were a total of 138 qualified smelters.

Supplier Evaluation

With COVID-19 restrictions relaxed and retired, the corresponding written audits adopted during COVID-19 have been replaced by the original on-site and online audits. In 2022, we had planned for 24 suppliers to be included in the annual audit plan, with an actual achievement rate of 100%. For complaints made by PMIC suppliers due to product quality abnormalities in 2022, internal quality units have strengthened management with improvement completed. Therefore, audit results showed no significant deficiencies or risks of our vendors (all 24 suppliers were graded “A”).

Based on international trends and social concerns, we make rolling adjustments to SCM policies and actively diversify supply channels. We conducted supplier risk investigation to understand the economic, social and environmental condition of suppliers and their sustainable development status. This information will also be a consideration for prioritizing purchases from new suppliers. In the future, we are planning to incorporate relevant ESG certifications into our evaluation for new suppliers.